1 OUR SALON
✔ We have renovated our salon completely to minimize the risk of COVID-19
✔ We have undertaken a thorough review of our salon and the services we offer
✔ We have restructured our waiting, reception and treatment areas to adhere to social distancing guidelines
✔ We have procedures in place for deep cleaning and sanitizing all equipment in our salon on regular basis
✔ All surfaces will be cleaned and wiped with the appropriate cleaning product after every treatment
✔ All items of equipment will be cleaned before and after every treatment. This includes all metal instruments, brushes, bowls, and tweezers etc
✔ Single-use disposable items will be used where necessary (sustainable alternatives kept where possible)
✔ We will ensure adequate ventilation system throughout the salon for circulation of fresh air and to maintain adequate temperature within the salon
✔ We have upgraded our Booking system with extremely Hi-Tech digital forms to keep track of all the clients visiting our salon
2 OUR TEAM
✔ We have conducted training to ensure all team members care for our clients in a safe, hygienic and professional manner
✔ Staff have been trained to adapt each treatment to uphold best practice, including hygiene and safety
✔ We have agreed social distancing for our team in communal staff areas
✔ Staff are briefed to uphold safety standards while dealing with responsibilities at reception
3 OUR TREATMENTS
✔ We have reviewed our treatment menu and removed treatments where we felt it necessary to do so
✔ Our therapists will wear gloves, masks, shoe cover, face shield and other personal protective equipment (PPE) during treatments where required. Therapists will wash their hands before and after every treatment
✔ Gloves, Mask and PPE will be replaced after every treatment
✔ Our therapist will stay with you throughout your treatment – not venturing out of the room – to reduce the need to replace PPE and minimise infection.
4 Visitors/ Client ARRIVAL
✔ We will greet you warmly but without a handshake or personal contact
✔ We will stagger your arrival times to minimise close contact
✔ We have restricted the entry of visitors/clients to maintain social distancing
✔ We have placed marking signs outside (at main entrance) to maintain 2 meters gap
✔ Main entrance door would be locked all the time, please ring bell at the door and our staff member would give access after confirmation via our booking system
✔ All queries will be answered by phone, email or door step - no access will be permitted without appointment.
✔ We will clean the reception area regularly.
✔ Where possible we will escort you straight to the treatment area/room to avoid congestion in waiting areas
✔ Waiting areas will be arranged to adhere to social distancing
✔ We are operating cashless now where you can pay through our APP, website or/ and card at reception.
✔ We request you to make payment against services availed and tips to staff (if desired) through any of the above said cashless means.
5 OUR CLIENTS - APPOINTMENTS ONLY
✔ Please arrive 10 minutes earlier to your scheduled time to complete the necessary formalities
✔ Please wash your hands and/or use hand sanitiser as directed by our team before and after treatment
✔ Please wear face-masks and shoe cover, will be available at reception (Compulsory)
✔ Please contact us and re-arrange your appointment, if you have a temperature, or are feeling unwell or if any person in your house has the same or is self-isolating
✘ Do not come to the salon if you or anyone you live with is self-isolating or is displaying symptoms known to be consistent with Covid-19
✘ No use of Mobile Phone during your visit to salon